Terms and Conditions

1.1. Service Description

Digitermin provides digital tools for appointment-based businesses:

• Reservation and appointment software (SaaS)
• Client management / CRM features
• Technical support for platform users
• Customizations by separate written agreement

1.2. Contract start, trial, and freemium

The service contract starts when you complete business account registration and/or confirm activation of a paid plan. Eligible salons and clinics may receive a 14-day Premium trial. When the trial ends, those accounts typically move to an active freemium plan with usage limits; operational data is retained while the freemium account remains active. Paid plans are managed manually through issued invoices and direct coordination in North Macedonia. Custom or enterprise work requires a separate written agreement.

1.3. Payment and late payment

Paid plans are invoiced manually and settled according to the issued invoice. Overdue handling is operated manually by Digitermin (not an automatic system cron):

1.4. Prices and changes

• •Listed prices apply to plans managed by issued invoices in North Macedonia. Bank transfer or provider-side fees are your responsibility.
• •Digitermin may update prices or plan limits with prior notice. Continued use after the effective date means acceptance of the updated pricing.

1.5. Client obligations

By using the platform, the client company agrees to:

• Use accurate and truthful data during registration and use
• Not enter illegal, offensive, or harmful content
• Not allow unauthorized third parties to use the same account
• Use the software in accordance with the laws of the Republic of North Macedonia
• Act as controller of client/patient data you enter and ensure you have a lawful basis (including for health data), and inform data subjects as required
• Comply with the Data Processing Addendum (/dpa) when we process client/patient data on your behalf

1.6. Provider obligations (Digitermin)

Digitermin commits to:

• Provide a functional and operational platform with reasonable security
• Provide technical support for users
• Process personal data according to applicable law and our Privacy Policy
• Not sell personal data; share data with processors/subprocessors only as needed to operate the service (hosting, SMS, email, etc.) as described in the Privacy Policy

1.7. Limitation of liability

• •Digitermin is not liable for lost profits or indirect damages
• •Digitermin is not liable for errors caused by the client or their employees
• •Digitermin does not guarantee 100% uptime, but strives for high availability
• •Digitermin is not liable for misuse by the client’s staff or for unlawful client/patient data the client enters
• •Except where liability cannot be limited by law, Digitermin’s total liability for claims arising from the service in any 12-month period is limited to the fees you actually paid to Digitermin for that period

1.9. Support

1.10. Intellectual property

The system, design, source code, user interface, and functions are the exclusive property of Digitermin / РЕТРОСПЕКТИВА ДОО. The client may not copy, clone, modify, or distribute any part of the system without written consent. The client retains ownership of its own client/patient content.

1.11. Suspension and termination

Digitermin may suspend or terminate access in cases including:

• Repeated overdue invoices or non-payment over 14 days (manual ops)
• Violation of law, these Terms, or provider rules
• Fraud, invoice abuse, security incidents, or platform misuse

After termination marked as expired, operational data is deleted after 30 days as described in the Privacy Policy. Freemium-active accounts are not auto-deleted.

3.1. Categories (summary)

• Account and contact data
• Business profile data
• Client/patient and booking data you enter
• Technical/security logs
• Usage data

3.2. Legal bases (summary)

• Contract
• Legal obligation
• Legitimate interests (security/fraud)
• Consent (marketing/cookies)

3.3. Use (summary)

• Service delivery and support
• Billing and plan administration
• Security and legal compliance
• Optional marketing if opted in

3.4. Sharing

We do not sell personal data. We use processors such as Hostinger, LINK Mobility, email and analytics/ads providers as listed in the Privacy Policy.

• •Hosting, infrastructure, SMS, and communication providers
• •Accounting partners when needed for invoices
• •Authorities when legally required

3.5. Retention (summary)

Active accounts: while needed. Expired accounts: operational delete after 30 days. Accounting: as required by law.

3.6. Rights (summary)

• Access
• Rectification
• Erasure
• Restriction
• Objection
• Portability
• Complaint to AZLP

4.1. Custom work

Custom modules, integrations, migrations, and project work require a separate written scope, timeline, and payment schedule.

4.2. Client delays

If the client does not deliver materials or data on time, deadlines are extended and Digitermin is not responsible for the delay.

4.3. Suspension for non-payment

• After 7 days overdue on an issued invoice → we may limit or suspend access (manual)
• After 14 days overdue → we may terminate and start offboarding (manual)

4.4. Prohibited activities

The client may not:

• Hack or breach the system
• Manipulate data without authorization
• Use the system for illegal activities

Abuse may lead to immediate termination and legal consequences.

4.5. Limited warranty

Digitermin does not guarantee that the system will be 100% error-free, but commits to fixing reported errors within a reasonable timeframe.

4.6. Feedback and disputes

Please contact support first to resolve issues. Nothing in these Terms limits legally protected freedom of expression.

4.7. Force majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, strikes, government actions, or major outages of internet, power, or upstream providers.

4.8. Assignment

Digitermin may assign its rights and obligations under these Terms in connection with a merger, acquisition, or sale of the business. The client may not assign its rights without our prior written consent.

4.9. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

4.10. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of North Macedonia. Disputes shall be resolved by the competent courts for Radoviš, Republic of North Macedonia, unless mandatory law requires otherwise.

4.11. Language

The Macedonian version of these Terms is the authentic text for customers in North Macedonia. English and Albanian versions are translations for convenience. In case of conflict, the Macedonian text prevails.