Terms and Conditions

1.1. Service Description

Digitermin provides a complete solution for digital transformation of your business:

• Reservation and appointment software (SaaS): Complete platform for managing reservations, appointments, and scheduling
• Client management: CRM functionalities for tracking and managing client data
• Technical support: Continuous support for all platform users
• Customizations (by agreement): System customization according to your business needs

1.2. Contract Start and Duration

The contract becomes valid from the day of signing by both parties. Contract duration is defined in individual client terms and can be monthly or annual.

1.3. Payment and Late Payment

The following terms apply for service payment:

1.4. Prices and Changes

• •All prices are shown without VAT
• •Digitermin reserves the right to change prices with 30-day written notice to the client

1.5. Client Obligations

By using our platform, the client agrees to:

• Use accurate and truthful data during registration and use
• Not enter illegal, offensive, or harmful content
• Not allow third parties to use the same account without prior consent
• Use the software in accordance with the laws of the Republic of North Macedonia

1.6. Provider Obligations (Digitermin)

Digitermin commits to:

• Provide a functional, secure, and operational platform
• Provide technical support for all users
• Store data according to legal regulations
• Not sell or share data with third parties

1.7. Limitation of Liability

• •Digitermin is not responsible for lost profits or indirect damages
• •Digitermin is not responsible for errors caused by the client or their employees
• •Digitermin does not guarantee 100% uptime, but strives for maximum system availability
• •Digitermin is not responsible for misuse by client employees

1.9. Support

1.10. Intellectual Property

The system, design, source code, user interface, and all functions are the exclusive property of Digitermin.

1.11. Cancellation and Termination

Digitermin may terminate the contract in the following cases:

• Non-payment over 14 days
• Client violates the law
• System abuse

2.1. What Data Digitermin Collects

Digitermin collects and processes the following categories of personal data:

2.2. Legal Basis for Processing

• Your consent: When you voluntarily provide your data
• Contractual obligation: To fulfill agreed services
• Legitimate interest: To improve our services
• Legal obligation: When legally required

2.3. How Digitermin Uses Data

2.4. Sharing with Third Parties

May only share with:

• •Hosting companies (for platform operation)
• •Payment processors (for payment processing)
• •Government institutions (only if legally required)

2.5. Data Retention

Data is stored for the duration of the contract + 30 days after the contract ends, unless the client requests earlier deletion.

2.6. Your Rights

3.2. No Delay Without Reason

If the client does not deliver materials, texts, or data on time, deadlines are automatically extended and Digitermin is not responsible for the delay.

3.3. Suspension for Non-Payment

3.4. Prohibition of Harmful Activities

The client may not:

• Hack or breach the system
• Manipulate data in an unauthorized manner
• Use the system for illegal activities

3.5. Limited Warranty

Digitermin does not guarantee that the system will be 100% error-free, but commits to fixing all reported errors within a reasonable timeframe.

3.6. Prohibition of Public Defamation

The user agrees to first contact support to resolve any issues before publicly posting information that may harm the service's reputation, unless within legally permitted freedom of expression.